Refund policy

You have 30 days from the day your order is delivered to ask for a return.

To be eligible, the item must be unused, in the condition you received it, and in its original packaging.

How to start a return

Email aaaaalllleeexx62@gmail.com with your order number and the reason. We reply within one business day and send you the return address. Items posted back without asking first cannot be accepted.

Return postage is paid by you, except where the item arrived damaged, faulty, or was not what you ordered. In those cases we cover it.

12-month replacement

If a light stops holding a charge within 12 months of delivery, email us your order number and a short video showing the fault. We will send a replacement. You do not need to post the original back.

Damaged, faulty or wrong items

Check your order as soon as it arrives. If anything is damaged, faulty or incorrect, email us within 7 days with a photo. We will replace it or refund it in full, including any postage you paid.

Refunds

Once your return reaches us we inspect it and email you the outcome within 2 business days. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few days more to show it.

Cancellations

You can cancel for a full refund any time before your order is dispatched. Email us as soon as you can.

What we cannot accept

Used or damaged items, items missing their original packaging, and anything sent back more than 30 days after delivery.

Questions: aaaaalllleeexx62@gmail.com